The paper points to recent developments in the tourism sector and highlights the leading factors of the internationalization of tourists travel and of tourism services, including information technologies, as well as the internationalization of hotel and tourism enterprises. Without neglecting the huge subsector of small and medium-sized enterprises, it describes typical features related to the composition of the labour force and to working conditions. It raises questions concerning the difficulties faced by the sector in attracting and retaining skilled workers in enhancing the skills of newcomers to the labour market in order to stabilize the sector’s labour force, while increasing the productivity of enterprises and the quality of services. Particular emphasis is put on new forms of management entailing new skills requirements, with a general tendency towards increased worker responsibility in an environment of flat hierarchies, multiskilling and teamwork.


labour market; productivity; quality of services


Becherel L.and Cooper C., (2000) - Human resources development, employment and globalization in the hotel catering and tourism sector, Paper commissioned by the ILO, Geneva

Cruise Lines Industry Association (CLIA), (1999) - The cruise industry: An overview, marketing edition, CLIA, New York

OECD, (2000): Measuring the Role of Tourism in OECD Economies - The OECD Manual on Tourism Satellite Accounts and Employment, Paris, p. 16

Poon I., (1993)- Tourism, technology and competitive strategies, Oxford, UK, Redwood Books.

UNCTAD, 2000

United Nations and World Tourism Organization (1994) - Recommendations on tourism statistics, United Nations, Series M, No. 83, New York, pp. 9, 20

Tourism Satellite Account (TSA): The conceptual framework, part of the conference report on the Enzo Paci, World Conference on the Measurement of the Economic Impact of Tourism (Nice, France, 15-18 June 1999)

World Tourism Organization (WTO), (1999)-Tourism 2020 vision, A new forecast, Executive Summary, Madrid, p. 3

World Travel and Tourism Council (WTTC), (2000) - Tourism Satellite Accounting Research, Estimates and Forecasts for Governments and Industry, Year 2000, London, published as a CD-ROM.

Full Text: PDF

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.